CUSTOM MARINE SERVICES Electrical Marine Parts!

Specializing In  Circuit Breakers & Transfer Switches!

   The Quick Source ....

 Distributor... Serving The Industry Since 1973! 

 Custom Marine Services ~ Sales Policy Terms & Conditions

   

Custom Marine Services:

    
            Has been operating successfully since 1973 supplying goods and services to the marine,
      automotive, aircraft, recreational vehicle, commercial and industrial equipment industries
      using the sales policies and procedures set forth below.		    
    A... PRICING:    
             1. No pricing appears in this website.    
             2. Quoted pricing is valid 30 days, unless otherwise noted.    
    B... MINIMUM ORDER:     
             1. Domestic shipments have no minimum order requirements.    
       2. Some items are sold in "minimum packaging" quantities.
       3. International shipments have a minimum net order requirement of $200.00.
       4. Custom Marine Services reserves the right to change minimums without notice.
       
    C... PLACING ORDERS: Choose the method which best fits your needs.     
              1. Phone, instant response, We Still Answer The Phone The Old Fashioned Way!   
           However, during peak periods electronic intercept may result. 
           Your call will then be sequence for call back, which may delay response time
           by 5 minutes to 2 hours, depending on call volume and time of day.		    
              2. E-Mail or Text... 1 to 4 hours    
              3. On Line Ordering real time... System Is Out Of Service For Upgrades.....    
              4. US Prority Mail, 2 to 3 days (Lower 48)    
              5. Telecommunication Relay Call Services... NOT ACCEPTED    
              6. Our first goal is to fill orders accurately.  Our second goal is to fill orders quickly. 
          To help us attain this, we ask you have as much information available
          as possible to identify the product. 
          Basic information  would include... our part number, name of part, 
          manufacturer,    manufacturers number, description, (l x w x h or diameter), quantity,
          color, size, voltage, amps, poles, terminals, positions, function, etc.  With
          accurate information on the parts you are requesting, we can attain these goals with a
          minimum amount of probing when you contact us.
     		    
    D... HOURS OF OPERATION:    
                  Business hours... See  Contact Page    
    E... BACK ORDERS:    
                  We have worked hard to earn your business,  therefore any item not in stock
           will be back ordered automatically and shipped promptly, usually within 2 to 10 days. 		   
    F... SPECIAL ORDERS:     
                  We are happy to place special orders for items we do not stock. Orders are
          payable in advance, non returnable and freight charges from origin will apply.		    
    G... SHIPPING & FREIGHT:     
              1. Our primary domestic freight carriers are UPS and USPS PM unless otherwise  noted.    
              2. Our international freight carriers are UPS or Fedx, unless otherwise noted.    
              3. At our sole discretion we my utilize other carriers as required or deemed necessary.    
              4. All freight charges will be prepaid and added. 
            depending on geographical location.		    
              5. We do not accept 2nd or 3rd party account numbers for collect freight!    
              6. All drop shipments will be subject to a drop ship charge.    
              7. All freight in & out, handling & rush order charges are non returnable.    
   

H... RETURNED GOODS / CANCELED ORDERS:

   
              1. Goods shall not be returned without a Return Goods Authorization. (RGA)    
                  Contact CMS within 10 days of invoice date for RGA number.    
                  Goods returned  without authorization will be refused.    
              2. A copy of original "invoice" or "sales order" must accompany all returns.    
              3. Damaged or incomplete returned goods will not be eligible for credit.      
              4. Credit will be issued only after inspection of returned goods are found to be in new    
            condition.
              5. Special orders, non stock items or cut to length orders will not be returnable.    
              6. Goods returned without re-order will incur a 30% - 50% restocking fee.    
              7. Goods returned with re-order are subject to a 15% - 20% restocking fee.    
              8. No goods will be accepted after thirty (30) days from invoice date.    
              9. Return shipping charges must be prepaid by customer.    
            10. Cancelled orders are subject to 10% ($30.00 Min) cancellation charge.    
   

J... DAMAGE IN TRANSIT:  

   
              1. Our parts orders are carefully check & packed to insure there safe arrival.     
        2. However, even with the highest degree of quality packing occasionally damage occurs. 
               3. Should this happen, please note the details on shipping documents and file a
               proper claim with the freight carrier.		    
               4. Damage in transit is the responsibility of the carrier.     
             5. Claims filed against the carrier are the responsibility of the customer.    
   

J... SHORTAGES:

   
   

                 Any errors in shipment(s) must be reported within five (5) days of delivery date.

    
   

K... WARRANTY: 

   
                    We are distributing internationally & nationally recognized manufacturers
            products to various industries.  As a distributor, we assume no liability of any
            product & offer no warranty, either expressed or implied for such products.		    
   

L... PAYMENT METHODS: 

   
              1. Domestic Sales:                                    
                  Prepayment by Visa, Master, Discover and Amx credit cards, company, personal
            checks & wire transfers are acceptable payments in US dollars. At the discression
            of CMS wire transfer maybe required on some orders such as... inital orders,
            special non stocked orders & order values exceeding $1000.00.		    
           
              2. International Sales:
            Prepayment by wire transfer in US dollars will be required on ALL orders.		    
           
     

        Thank You, Dan Thibault, Owner ~ Custom Marine Services