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Custom
Marine Services: |
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Has been operating successfully since 1973 supplying goods and
services to the marine,
automotive,
aircraft, recreational vehicle, commercial and industrial
equipment industries
using the sales policies and procedures listed
below. |
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A...
PRICING: |
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1.
No pricing appears in this website. |
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2.
Quoted pricing is valid 30 days, unless otherwise noted. |
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B... MINIMUM
ORDER:
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1.
Domestic shipments have no minimum
order requirements. |
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2.
Some items are sold in "minimum packaging" quantities. |
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3.
International shipments have a minimum
net
order requirement of $100.00. |
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4. Custom
Marine Services reserves the right to change minimums without
notice as
required. |
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C... PLACING
ORDERS: Choose
the method which best fits your needs. |
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1.
Phone, instant response,
We
Still Answer The Phone The Old Fashioned Way!
However,
during peak periods
electronic
intercept may result. Your call will then be sequence for call back, which
may delay response time
by 5 minutes to 2 hours, depending on call
volume and time of day. |
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2.
Fax, 15 Minutes to 4 hours |
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3.
E-Mail, 1 to 4 hours |
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4.
On Line Ordering 1 to 4 hours |
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5.
US Mail, 3 to 10 days |
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6.
Telecommunication Relay Call Services...
NOT ACCEPTED |
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7.
Our first goal is to fill orders accurately. Our second
goal is to fill orders quickly. To help us attain this, we ask
you have as much information available as possible to identify the
product. Basic information would include... our
part
number, name of part, manufacturer, manufacturers number, description,
(l x w x h or diameter), quantity,
color, size, voltage,
amps, poles, terminals, positions, function, etc. With accurate
information on the parts you
are requesting, we can attain these goals
with a minimum amount of probing when you contact us.
Review
these areas if applicable....
Circuit
Breaker Id Form
- Switch
Id Form |
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D... HOURS OF
OPERATION: |
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Business hours are 8:00 am to 5:00 pm Monday thru Friday. We answer the phone until 6:30 pm... most weekday
evenings. |
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E... BACK ORDERS:
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We have
worked hard to earn your business, therefore any item not in
stock will be back ordered automatically
and shipped promptly,
usually within 2 to 5 days. |
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F...
SPECIAL
ORDERS: |
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We are happy to place special orders for items we do not stock.
Orders are payable in advance, non returnable
and freight
charges from origin will apply. |
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G...
SHIPPING & FREIGHT: |
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1.
Our domestic freight carrier is United Parcel Service, unless otherwise noted. |
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2.
Our international freight carrier is United Parcel Service, unless otherwise noted. |
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3. At our sole discretion we my utilize other carriers as
required or deemed necessary. |
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4. All freight charges will be
prepaid and added. 1-4# Lower 48... Retail Accounts:
$15.50 & Trade Accounts $12.50 |
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5.
We
do not accept 2nd or 3rd party account numbers for collect freight! |
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6. All drop
shipments will be subject to a drop ship charge,
typically $10.00. |
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7. All freight in
& out, handling & rush order charges are non returnable. |
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H... RETURNED
GOODS:
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1.
Goods shall not be returned without a Return Goods Authorization (RGA)
number. Contact CMS within 10 days
of invoice date for RGA
number. Goods returned without
authorization will be refused. |
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2.
A copy of original "invoice" or "sales order" must accompany all
returns.
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3.
Damaged or incomplete returned goods will not be eligible for
credit.
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4.
Credit will be issued only after inspection of returned goods are
found to be in new condition.
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5.
Special orders, non stock items, made to order or cut to length orders will not be
returnable. |
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6.
Goods returned without re-order will incur a 30% - 50% handling and
restocking charge. |
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7.
Goods returned with re-order are subject to a 15% - 20% handling and
restocking charge. |
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8.
No goods will be accepted after thirty (30) days from invoice date.
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9.
Return shipping charges must be prepaid by customer.
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I... DAMAGE
IN TRANSIT: |
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Our
parts orders are carefully packed to insure there safe
arrival. However, even with the highest degree
of
quality packing occasionally damage occurs. Should this
happen, please note the details on shipping documents
& file proper claim with
freight carrier. Damage in
transit is the responsibility of the carrier. Claims filed
against
the carrier are the responsibility of the customer. |
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J...
SHORTAGES:
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Any errors in shipment must be reported within five (5) days
of delivery date. |
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K... WARRANTY:
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We are distributing internationally & nationally recognized manufacturers
products to various industries. As
a
distributor, we assume no liability of any product & offer no warranty, either expressed or
implied for such
products. |
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L... PAYMENT
METHODS:
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1.
Domestic Sales: Prepayment by Visa
&
Master credit cards, money orders, company, personal
or cashiers
checks & wire
transfers are acceptable payment in US dollars. |
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2. International
Sales: Prepayment by
wire transfer in US dollars will be required on all orders. |
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Thank You, Bryan C Carter ~
Tech Sales Manager
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